Terms and Conditions

These Terms and Conditions (“Terms”) apply to all purchases, product orders, and site usage conducted through totobix.com.

totobix.com is owned and operated by Wuhan Ketong Chuanghui Education Technology Co., Ltd.

By accessing our site or placing an order, you agree to be bound by these Terms along with all official store policies available on totobix.com.

Scope of Agreement

These Terms govern all sales and orders of children's water toys featured on totobix.com. Additional guidelines also govern your shopping experience, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Warranty & Product Support guidelines

Where applicable, these policies should be read together with these Terms.

Product Listings & Descriptions

We make every effort to display accurate product descriptions, age guidelines, dimensions, colors, pricing, and availability across our catalog.

TOTOBIX offers a wide variety of kids' water toys, including pool floats, swim rings, water blasters, splash mats, bath play sets, and outdoor sprinklers.

However, minor visual variations may occur due to:

• Monitor display settings and device screen resolutions
• Photography lighting and angles
• Standard manufacturing tolerances and production batch differences
• Minor print or color pattern shifts inherent to PVC and plastic processing

Such minor variations are normal characteristics of inflatable and plastic toy manufacturing and do not constitute product defects.

We reserve the right to correct typographical errors, modify product information, update stock levels, or adjust site content without prior notice. If a pricing or stock error affects an active order, we will reach out to discuss available options.

Product Assembly & Safety Requirements

Certain TOTOBIX toys or play centers may require air pumps, hose adapters, or multi-chamber inflation. Customers are responsible for reviewing safety instructions, age limits, and inflation guidelines before using items.

Order Placement & Confirmation

Submitting an order generates an automatic email receipt. This confirmation acknowledges that we received your purchase request but does not signify final order acceptance or shipping confirmation.

We reserve the right to decline, cancel, or limit any order for reasons including but not limited to:

• Payment clearance issues or suspected fraudulent activity
• Product unavailability or pricing errors
• Shipping restrictions to specific regions
• Unauthorized or improper use of discount coupons

Order Modifications and Cancellations

To request changes or cancel an active order, please email us immediately at service@totobix.com. While we attempt to process requests before dispatch, orders already in fulfillment or shipment cannot be altered.

Pricing, Taxes & Currency

All prices on totobix.com are displayed and billed in United States Dollars (USD). Total charges, including applicable shipping fees and taxes, will be itemized at checkout.

Cross-border shipments may be subject to local customs fees, import duties, or taxes, which remain the customer's responsibility unless stated otherwise during checkout.

Shipping & Delivery Terms

Order processing, shipping schedules, and delivery details are governed by our Shipping Policy. Estimated delivery times may be subject to delays caused by customs processing, weather conditions, or local courier disruptions.

Returns, Refunds & Damaged Items

Item returns, product exchanges, and refund eligibility are detailed in our Return & Refund Policy.

If a TOTOBIX item arrives damaged, punctured, or incorrect, please notify our support team immediately with clear photos of the product and shipping box so we can resolve the issue promptly.

Water Toy Usage & Safety Maintenance

To ensure child safety and prolong the lifespan of your TOTOBIX water toys, please follow proper usage guidelines:

• Always supervise children during water play activities; water toys are not life-saving devices.
• Do not over-inflate air chambers, and keep items away from sharp rocks, pets, and extreme heat sources.
• Rinse toys with clean water after use in pools or ocean water, and allow them to dry completely before storing.

Intellectual Property Rights

All website content—including TOTOBIX trademarks, logos, product copy, photography, graphic designs, and media assets—is the property of Wuhan Ketong Chuanghui Education Technology Co., Ltd. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

Limitation of Liability

To the extent permitted by law, TOTOBIX and Wuhan Ketong Chuanghui Education Technology Co., Ltd. shall not be liable for indirect, incidental, or consequential damages resulting from product use, website operation, or delivery delays, while fully respecting mandatory statutory consumer rights.

Contact Us

If you have any questions regarding these Terms and Conditions or your order, please contact our support team:

totobix.com is operated by Wuhan Ketong Chuanghui Education Technology Co., Ltd., managing digital store operations, order fulfillment, and e-commerce customer services.