Frequently Asked Questions

Orders & Shipping

How do I place an order?

To purchase an item, select your favorite TOTOBIX water toy, choose any available color or bundle option, add it to your shopping cart, and follow the simple steps at checkout.

Can I modify or cancel my order?

If you need to change or cancel an order, please email us as soon as possible. While we do our best to accommodate requests prior to fulfillment, changes cannot be guaranteed once a package enters processing or shipment.

How can I track my shipment?

Once your order has been packed and dispatched, a shipping notification with your tracking link will be emailed to you. Please allow a short window for initial carrier scans to display online.

How long will delivery take?

Transit times vary based on your location, local courier schedules, and customs clearance procedures. Estimated delivery timelines are available on our Shipping Policy page.

What if my items arrive damaged or incorrect?

If your water toys arrive damaged, leaking, or mismatched, please contact our support desk immediately. Provide your order number along with clear photos of the defect and the shipping box so we can promptly arrange a replacement or refund.

Water Toys Product Support

What types of water toys does TOTOBIX offer?

TOTOBIX offers a fun and safe range of aquatic toys for kids, designed for backyard splash fun, pool games, beach trips, and bath time, including:

• Inflatable pool floats and swim rings
• Water blasters and garden sprinklers
• Interactive splash play mats
• Floating bath toys and sensory water play sets

Are the materials safe for children?

Yes! Safety is our top priority. All TOTOBIX products are crafted using non-toxic, BPA-free, and high-density materials with smooth, soft edges engineered to be gentle on children's delicate skin during water play.

How should I inflate and care for inflatable toys?

Inflate items to about 80%–90% capacity to prevent seam pressure. Avoid over-inflating or using high-pressure air pumps. After use, rinse with fresh water, dry thoroughly, and store in a cool place away from sharp objects and direct heat.

Are TOTOBIX toys suitable as gifts?

Absolutely! Featuring colorful themes, cheerful packaging, and engaging play features, our water toys make excellent birthday gifts, summer rewards, and holiday surprises for active kids.

Returns & Assistance

What is your return process?

Please review our Return Policy for complete criteria. Always contact our customer support team prior to returning any item to receive your official return instructions and authorized facility address.

How do I contact customer care?

For any questions regarding order status, shipment updates, toy maintenance, or warranty claims, please email us at service@totobix.com.

Corporate Information