Privacy Policy

Last updated: October 10, 2026

TOTOBIX operates this online store and digital platform, including all integrated tools, features, products, content, and services designed to deliver a smooth shopping experience for you, our customer (collectively referred to as the “Services”).

The TOTOBIX storefront is owned and managed by Wuhan Ketong Chuanghui Education Technology Co., Ltd. Our platform is powered by Shopify, enabling us to securely offer these Services to you.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information whenever you visit totobix.com, use our Services, make purchases, interact with our online advertisements, contact customer support, or communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy regarding how personal data is handled, this Privacy Policy will govern.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand the privacy practices described herein.

Personal Information We Collect and Process

When we refer to “personal information” or “personal data,” we mean information that identifies, relates to, describes, or can reasonably be linked with you.

This does not include data that has been permanently anonymized or de-identified so that it can no longer be associated with an individual.

Depending on your interactions with our site, location, preferences, and applicable privacy laws, we may collect or process the following types of information:

• Contact details: such as your full name, email address, phone number, billing address, and shipping destination.
• Account information: including login credentials, account preferences, saved shipping addresses, and order records.
• Order & Transaction history: including items viewed, added to cart, purchased, returned, or canceled, order IDs, payment status, and purchase history.
• Payment details: processed securely through third-party payment gateways. We do not store complete payment card numbers or security CVV codes on our servers.
• Support communications: details provided when contacting customer support, including email messages, photos/videos of products, order inquiries, and chat records.
• Technical device data: including IP address, browser type, operating system, device model, network information, and unique device identifiers.
• Usage & Activity metrics: pages visited, search queries, referral links, cart additions, checkout steps, time spent on pages, and interaction logs.
• Marketing & Attribution data: ad clicks, campaign conversions, and marketing engagement metrics where permitted by law.
• Consent preferences: cookie preferences, consent logs, and opt-out signals.

How We Obtain Your Information

We gather personal data from several channels, including:

• Directly from you: when you place orders, register an account, subscribe to newsletters, or reach out to customer service.
• Automatically through technology: via cookies, server logs, web beacons, pixels, and tracking tools when you navigate our site.
• From platform partners: including Shopify and associated e-commerce technology providers.
• From financial services: payment processors and card networks during transaction clearance.
• From logistics partners: carriers, fulfillment hubs, and shipping suppliers.
• From advertising networks: analytics tools, attribution partners, and marketing services.
• From security providers: fraud risk screening and web security networks.

How We Use Your Personal Data

We process your personal information for various legitimate business purposes, including:

• Fulfilling Orders & Services: processing payments, delivering products, sending tracking updates, handling returns, managing accounts, and providing customer care.
• Payment Processing & Security: verifying transaction authorization, handling refunds, preventing payment fraud, and maintaining accounting records.
• Marketing & Advertising: measuring campaign performance, analyzing ad conversions, refining promotional activities, and delivering relevant updates where permitted.
• Site Optimization: analyzing traffic trends, navigation pathways, and shopping behavior to improve website speed and user experience.
• Fraud Prevention & Safety: monitoring, preventing, and addressing fraudulent activities, unauthorized access, or system abuse.
• Customer Communication: answering customer inquiries, sending operational notifications, and providing order updates.
• Legal Compliance: fulfilling tax, accounting, statutory, and regulatory obligations, as well as responding to valid legal requests.

Cookies and Tracking Technologies

TOTOBIX and our technology service providers use cookies, pixels, web beacons, and similar tracking tools on our website.

These technologies serve to:

• Enable core website and shopping cart functionalities.
• Remember user settings, region, and privacy preferences.
• Maintain account security and block fraud.
• Analyze website performance and visitor traffic.
• Improve site loading speeds and user navigation.
• Assess marketing efficiency and attribute ad conversions.

Tracking technologies fall under necessary, functional, analytical, and marketing categories. Strictly necessary cookies are active by default to ensure basic store operations.

Where required by law, we request your consent before deploying non-essential cookies. You can modify your choices at any time via our Cookie Preferences link in the footer.

Advertising, Analytics and AppLovin

We partner with marketing networks and analytics platforms to better understand how users find our website, measure ad effectiveness, and prevent fraudulent activity.

Our analytics partners include AppLovin Corporation (“AppLovin”). Where active, AppLovin technologies utilize tracking pixels, scripts, cookies, or APIs.

Subject to your choices, data shared with AppLovin may include IP addresses, browser specifications, device details, advertising identifiers, browsing activity, product views, cart events, checkout progress, conversion data, and consent choices.

AppLovin processes this data for attribution, ad measurement, fraud detection, and marketing optimization in accordance with applicable privacy laws. You can adjust your preferences at any time. For more information, visit: https://legal.applovin.com/privacy/

Sharing Your Personal Data

We disclose personal data to trusted third-party providers only when necessary to operate our business, fulfill orders, or comply with legal requirements.

Service providers include:

• Shopify and store hosting infrastructure.
• Payment gateways and financial institutions.
• Carriers, warehousing centers, and shipping vendors.
• Customer support contractors.
• Technical infrastructure, security, and cloud providers.
• Data analytics and performance measurement partners.
• Marketing and attribution platforms, including AppLovin.
• Fraud detection and risk assessment services.
• Professional advisers (auditors, legal counsel, tax consultants).
• Law enforcement or regulatory authorities when required by law.

Information may also be transferred in connection with corporate restructuring, business mergers, asset transfers, or insolvency proceedings.

Relationship With Shopify

Our online store is powered by Shopify. Shopify collects and processes data to host, secure, and operate our e-commerce platform. Data collected on totobix.com may be transferred across borders to Shopify servers. To learn more about Shopify’s privacy practices, review the Shopify Consumer Privacy Policy at: https://privacy.shopify.com/en

Targeted Advertising and Privacy Choices

Under certain local laws, sharing data for marketing purposes may be considered a “sale,” “share,” or targeted advertising. You can restrict these practices through our Cookie Preferences panel or by contacting us at service@totobix.com. We also recognize automated privacy flags like Global Privacy Control (GPC) where technical support is available.

Marketing Communications

We may send promotional emails regarding TOTOBIX products and news, subject to your consent. You can unsubscribe at any time using the opt-out link in promotional messages. Essential operational notifications regarding active orders or support inquiries will continue to be sent.

Third-Party External Links

Our website may include links to third-party sites, social channels, or external platforms. We are not responsible for the privacy practices or content of third parties and recommend reading their individual privacy policies before sharing personal data.

Children's Privacy

The TOTOBIX online store is intended for adult shoppers and is not directed at children. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information to us, please email service@totobix.com so we can promptly delete the data.

Data Security Measures

We maintain appropriate technical, administrative, and physical safeguards to protect personal data against unauthorized access, loss, or disclosure. However, no internet transmission is completely secure; please avoid sending sensitive credit card data over unencrypted email.

Data Retention Period

We retain personal information only for as long as needed to fulfill order requirements, deliver services, resolve disputes, enforce agreements, and meet financial or statutory obligations.

Your Data Privacy Rights

Depending on your jurisdiction, you may have specific privacy rights regarding your personal information, including:

• Right to Access: Requesting details about the personal data we hold about you.
• Right to Erasure: Asking us to delete certain personal records.
• Right to Rectification: Requesting corrections to inaccurate data.
• Right to Data Portability: Receiving a portable copy of your information.
• Right to Object/Restrict: Requesting restrictions on processing activities.
• Right to Withdraw Consent: Revoking previously granted permissions.
• Right to Opt-Out: Opting out of targeted marketing or data sharing.

To exercise any of these rights, please email us at service@totobix.com. Identity verification may be required prior to processing requests.

International Transfers

Our logistics partners, technical systems, and cloud providers may operate in countries other than your home jurisdiction, resulting in international data transfers protected by appropriate legal safeguards.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect business adjustments, technical updates, or legal changes. Updates will be indicated by the revised “Last updated” date at the top of this page.

Contact Us

If you have any questions about our privacy policies or wish to exercise your data rights, please contact our privacy desk:

totobix.com is owned and operated by Wuhan Ketong Chuanghui Education Technology Co., Ltd., overseeing store administration, order fulfillment, and e-commerce services.