Contact Us

Welcome to TOTOBIX. We are committed to offering prompt and dependable client assistance at every step of your shopping experience.

Whether you seek recommendations on product dimensions, safety guidelines, order tracking, shipping progress, return handling, or general inquiries regarding our water toy collection, our customer service team is always ready to assist you.

For questions about purchases, logistics, toy specifications, post-purchase help, or commercial cooperation, please get in touch with us through our official communication channels listed below.

1. Customer Assistance via Email

Email: service@totobix.com

Each message is carefully reviewed by our support staff, with clear and useful responses typically delivered within 24 to 48 business hours (1–2 business days).

To speed up the service process for existing orders, please share your order number. For product-related questions, please include:

• The specific item name or model
• Your order reference code
• A brief description of your inquiry or issue
• Clear photos or a short video if reporting item defects, material issues, or delivery damage

2. Support Service Hours

Customer Care Email: service@totobix.com

Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

Inquiries received outside of standard operating hours will be addressed during the following business day. Please note that response times may vary slightly during holiday seasons or promotional events.

3. Order Tracking, Delivery & After-Sales Care

Our customer desk is fully equipped to help with:

• Order status inquiries and real-time shipment tracking
• Logistics and delivery-related queries
• Water toy safety, maintenance, and storage advice
• Reporting damaged, defective, wrong, or missing items
• Return management and after-sales troubleshooting

4. Water Toys Product Support

TOTOBIX features a fun and vibrant collection of children's water toys, including inflatable pool floats, water blasters, splash play mats, bath toys, and interactive aquatic games designed for joyful summer play.

If you require guidance on age appropriateness, inflation/deflation steps, material safety standards, or play features, our dedicated team is happy to assist. Please remember to mention the item name when reaching out.

5. Wholesale & Business Partnerships

We warmly invite inquiries from retailers, distributors, bulk buyers, and toy importers. For wholesale pricing, custom orders, or commercial cooperation, please contact us at service@totobix.com.

Please use "Business Inquiry" or "Wholesale Inquiry" as your email subject line, and include your company details, target market, and projected order volume so we can assist you efficiently.

6. Corporate Info & Business Details

totobix.com is operated and managed by Wuhan Ketong Chuanghui Education Technology Co., Ltd., overseeing store operations, order fulfillment, and e-commerce customer services.