Return and Refund Policy

Water play should be a delightful highlight of your child's day. At totobix, we design our aquatic toys and bath playware to deliver safe, vibrant entertainment. Should a selection fall short of your expectations, our structured cancellation and return guidelines are detailed below.

1. European Union Right of Revocation (14-Day Window)

For orders dispatched to addresses within the European Union, buyers possess a statutory 14-day right to revoke their purchase contract without stating reasons, provided products remain completely sealed, unused, and in factory-fresh condition with all protective films uncompromised.

2. Qualification Standards for Returns (30-Day Window)

You may request a return within 30 calendar days following item delivery. To earn authorization, returned goods must fulfill all of the following requirements:

Unopened & Unused Status: Items must remain completely untouched, untasted, and unexposed to water or moisture.

Factory Seals Intact: Original shrink-wrapping, safety stickers, and brand hangtags must remain unbroken.

Complete Commercial Packaging: Includes outer cartons, internal plastic wraps, and instruction inserts.

Purchase Verification: An official invoice or order confirmation code is required.

3. Non-Eligible & Exempt Items

Due to stringent child health, hygiene, and water-safety protocols, the following items cannot be accepted for return:

Any bath or water toy where safety seals, protective films, or boxes have been opened, compromised, or immersed in water.

Custom-crafted or personalized child products.

Clearance merchandise marked as "Final Sale".

Previously handled, played with, or water-tested items.

4. Step-by-Step Return Submission

Unsolicited returns mailed back without prior authorization will be declined upon delivery. Please adhere to this protocol:

Submit an email request to service@totobix.com or call +86-13502729755 detailing your order code and reason for return.

Upon approval, our customer desk will issue a Return Merchandise Authorization (RMA) with designated delivery directions.

5. Damaged Shipments & Product Defects

Please audit your delivery immediately upon arrival:

Shipping Damage: If the parcel exhibits visible outer damage, capture clear photographs prior to opening.

Flawed Items: Should an item feature manufacturing defects or incorrect contents, reach out to service@totobix.com promptly so our quality team can assess and issue an appropriate solution or replacement.

6. Product Replacement Procedure

To swap an item efficiently, return the original unneeded product under our standard return guidelines and place a new order through totobix.com once your request is processed.

7. Financial Refunds & Processing Schedule

Following arrival at our facility, returned parcels undergo physical verification:

Approved reimbursements are credited automatically to the initial source of payment.

Standard processing takes 5 to 10 business days. Note that external banking institutions or credit issuers may require additional posting time.

If 15 business days pass post-approval without receipt of funds, please alert service@totobix.com.

All administrative operations and time logs follow UTC+8 (Beijing Time).

8. Corporate Entity & Return Facility Address

Corporate Name: Wuhan Ketong Chuanghui Education Technology Co., Ltd. (operating as totobix)

Customer Support Email: service@totobix.com