Contact

Whether you need help tracking an active purchase, have inquiries regarding our kids' water toys and bath time collection, or simply want to share feedback about your experience, our team is always eager to connect with you. We pledge to review and address every inquiry promptly during regular business hours.

Contact Channels & Corporate Information

Email Support: service@totobix.com

Registered Corporate Entity: Wuhan Ketong Chuanghui Education Technology Co., Ltd. (operating as totobix)

Customer Support Hours: Monday through Friday, 9:00 AM – 6:00 PM (UTC+8 / Beijing Time)

Quick Tip for Existing Orders: If your communication concerns a purchase you have already placed, please include your unique order reference number in your message so our staff can pull up your details and expedite your support request.

Thank you for choosing totobix. We truly appreciate your support and look forward to helping your little ones enjoy splashing fun!